We operate on one of Americas best wireless services out there Verizon! If you are wanting to look at the coverage map to see if we best support you please take a look at the coverage map on our homepage.
If you are experencing issues with your service where you are not able to connect to the internet or you are experience issues with signal message us via live chat and we will assist you as best as possible.
Our plans are often a great solution at campgrounds where Wi-Fi is notoriously weak and slow. So, our RV customers love it whether on a weekend trip, at a seasonal site, or full-time while stationary and on the move. We even have customers who use hotspots in their RVs as a means for internet-connected cameras to watch their pets and the inside temperature when they step out.
Over the road truck drivers use it for streaming music while driving, watching movies and gaming during downtime, and using Skype to stay in touch with loved ones.
Many customers live in rural areas with a strong Verizon data connection, but no other high-speed data options other than satellite (expensive initial and ongoing fees, contracts, unstable connections, etc) or dial-up (GASP!).
Throttling is where your speeds are automatically reduced when you exceed a specified usage limit until the beginning of your next cycle.
For example, if you had a plan with a 20GB monthly limit, you could only experience 4G speeds until you reached 20GB of usage, then the system would drastically cut your speeds until the beginning of your next cycle. While throttled, you would not be able to do many things, including video streaming. So, if you went through your allotted 20GB in the first few days of a cycle (which is very possible), you'd have to wait nearly a whole month before you could return to 4G speeds.
Our plans are NOT throttled. You can stream videos, music, etc. from day one to day 30 of every cycle.
It's true! Our plans are NOT throttled. We know it might seem too good to be true in the current market since cellular providers have been pulling the plug on unlimited 4G plans, but there are no data limits on our plans!
Some companies advertise "unlimited data" plans, but upon a closer look, you'll see that it's not unlimited high speed data. You might just get several gigabytes worth at 4G speeds, but when you hit that limit, the rest of your unlimited data will be throttled to just 2G/3G speeds.
With our plans, you won't be slowed down for exceeding a data limit.
Our plans, as well as all other Verizon plans, are subject to network deprioritization.
What does that mean? Well, as you might expect, if a tower becomes overloaded with traffic, customers connected to it may experience temporarily reduced speeds. When the congestion is relieved, your speeds will return to normal.
This is different than throttling, where your speeds are automatically, and significantly, reduced when you exceed a specified amount of data usage. Our plans are NOT throttled.
A SIM card is a small, plastic electronic chip with a unique serial number that is inserted into certain types of wireless phones, tablets, hotspots, etc. to enable service with a cellular network. They come in three different sizes - Standard, Micro, and Nano.
We activate your plan and associate a SIM card with it. The network then allows the device using that SIM card to send and receive data.
A hotspot works like a wireless, mobile router. They connect to the cellular network like a phone, but they do not make phone calls or send text messages. They broadcast a Wi-Fi signal in their vicinity and allow you to to connect any Wi-Fi device to them. Once connected, those devices can utilize the unlimited high-speed data of your plan.
For example, if you activate a hotspot that supports 10 devices, you could simultaneously connect any combination of up to 10 smartphones, game consoles, smart TVs, security cameras, etc. and each can take advantage of the unlimited data.
Technically, our unlimited data plans are limited to data use only. For example, you can't insert the SIM card into a phone and have it operate as a regular cell phone plan that supports calls, text messages, and data.
However, depending on the devices and apps you use, it may be possible to send and receive texts and phone calls. Contact us for more details.
Also, hotspots cannot send text messages, but they can typically receive them. However, they're usually limited to system generated messages regarding activation status and data usage.
We complete every activation and shipment quickly so you'll be able to start using your data plan as soon as possible. We work hard every day to maintain our excellent record of shipping orders quickly.
Hotspots ship via USPS Priority Mail and usually are processed within (3-5 business days) with tracking, so you'll know the status of your order. If you need a faster or different shipping method, please let us know. We're happy to accommodate special requests whenever possible.
Update: 4/13/2020 - Due to the COVID-19 Pandemic shipping times may be delayed further than expected. Please contact us if you have any other questions or concerns regarding the matter.
Nope! We've been stuck in long-term contracts with cellular carriers ourselves. We didn't like it, so we don't do it that way. You can cancel anytime by logging into your account or by sending us a message on chat or by email.
While we appreciate getting notice that you plan to cancel, you have control over the billing since you won't be under a contract.
You can cancel your service at any time by simply ending the subscription or recurring payment plan in your account.That will stop any future payments from occurring. Your service will still remain active until the end of the current cycle that was already paid for.
Note: data plan payments are not pro-rated or refunded.
Data plans: Service may be cancelled at any time without any cancellation fees, but any data plan payments already made cannot be refunded or pro-rated. We appreciate receiving any notice possible if you do plan to cancel.
We are available to address questions, problems, special requests, and do everything we can to keep our customers satisfied.
If there are any problems upon new activation of a plan, the subscriber must make Wifi Mate aware within the following periods:
Data plans: within 24 hours of activation
SIM cards and hotspots: within 24 hours of delivery
We're a small family-owned business based in Pennsylvania. We discovered the value of hotspots and wireless unlimited data plans after moving to a rural property where the only high-speed internet option was satellite. After learning of the many negative aspects and poor reviews, we searched and found a better option. We've been cellular hotspot users ever since.
While they worked great at home, we also quickly realized the convenience of taking them with us, too. As homeschoolers and RVers ourselves, we often have the need to stay connected while away from home.
We want to spread the word that there is a better way to stay connected!