Each membership includes 14 days from the date of receiving the provided equipment to test out the Device and service. If the Device or service does not meet member’s expectations, a refund for both the One-Time Membership Fee and Subscription will be issued when the Device has been shipped back within 14 days from the date at which the member received it. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for either the One-Time Membership Fee or any Monthly Subscription services.
*14 day guarantee does not cover any "red plan hotspots" or "red plan guides"
All devices are the property of WifiMate Internet and need to be returned in order to cancel a subscription.
Cancellation of any subscription can only take place when the device has been returned to WifiMate Internet and associated tracking information states that the unit has been received by WifiMate Internet.
Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $140 for Hotspots and $300 for Mofi Routers.